Uploading Operator Connect Numbers

You can upload numbers to the customer tenant either by entering the numbers directly in the interface or by importing a list of numbers. The customer must configure in their Teams admin center the company size and the valid area codes for user calling according to the Offer acceptance for partnering with the Operator during the Onboarding (see Triggering the Partnering process from Teams admin center). Uploaded numbers are routed through configured SIP Connections that are attached to Calling Profile templates:

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When uploading numbers to services with IP Group-based SIP Connections and a single connection is configured, the Calling Profile Template attached to the connection is used to route the uploaded number. When multiple connections have been configured for the service, you can choose the relevant connection (each connection can be attached to a different Calling Profile and the Calling Profile Template can be configured with multiple Calling Profiles).

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When uploading numbers to services with Tenant-based SIP Connections, you can choose the relevant Calling Profile. When multiple Calling Profiles are attached to a Calling Profile Template, then you can choose one of the Calling Profiles that are assigned to the template.

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Processing time may take up to a few minutes.

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Once the numbers have been uploaded, you can notify the customer to verify in their Teams admin center that numbers have been successfully synchronized.

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To upload numbers:

In the Multitenant Navigation pane, select Operator Connect and then click the Tenants tab.

Right-click the relevant Operator Connect tenant service, and then choose Upload Numbers; the following dialog box appears:

Service Added with IP Group (Advanced Settings)

Service Added with Tenant ID

Configure parameters according to the table below.

General Settings

Parameter

Description

Select OC SIP Connection

Indicates the name of the OC SIP Connection. This parameter is only configurable when multiple OC SIP Connections are configured (see Provisioning Operator Connect SIP Connections), where each connection is attached to a different Calling Profile. In this case, multiple Calling Profiles are assigned to the Calling Profile Template that is attached to the OC SIP Connection.

This parameter is only displayed for services with IP Group-based SIP Connections (see Create OC Essential Service with an SBC IP Group-based SIP Connection).

Calling Profiles

From the drop-down, choose the relevant Calling Profile. The profile is applied when routing the calls of the tenant users .

This parameter is only displayed for services with Tenant ID-based SIP Connections (see Create OC Essentials Service based on Tenant ID).

Calling Profiles from Assigned Templates

Choose the Calling Profile to assign to the number. The profile is applied when routing the calls of the tenant users .

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This parameter is only displayed for services added with Tenant IDs when more than one calling profile is assigned to the Calling Profile Template (see Calling Profile Provisioning Templates) attached to the OC SIP Connection.

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This parameter is displayed instead of the 'Calling Profiles' parameter (see above).

Ticket ID

Related Service Request ticket (see Managing Service Requests).

Usage

From the drop-down, choose one of the following values with mapping to Teams admin center values in ():

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CallingUserAssignment (User): Assign regular number directly to a user.

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FirstPartyAppAssignment (Voice app): Assign Service number to an Auto-attendant or Call queue. This option can be used for uploading Toll-free numbers. For example, +18000900770. When configuring Toll-free numbers you must also configure the 'Country' field (see below).

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ConferenceAssignment (Audio Conferencing): Assign Service number to an Audio conferencing bridge.

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ThirdPartyAppAssignment: Assign Third-party applications to users to integrate and manage external applications, such as telephony services provided by third-party operators.

Verify that the 'ThirdPartyAppAssignment' value is supported on your Microsoft tenant.

Additional Usage

From the drop-down, choose an Additional usage type. For example if you configure 'CallingUserAssignment' as the Usage, then you can choose 'Conference Assignment' or 'FirstPartyAppAssignment' for the Additional Usage.

Configuration of Additional usage requires workflow Version 3.

Capabilities

From the drop-down choose one of the following values:

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Inbound Calling with the following matching supported usages:

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CallingUserAssignment

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FirstPartyAppAssignment

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Conference Assignment

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Outbound Calling with the following matching supported usages:

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CallingUserAssignment

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FirstPartyAppAssignment

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Conference Assignment

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OC Mobile with the following matching supported usages:

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CallingUserAssignment

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Mobile with the following matching supported usages:

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CallingUserAssignment

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FirstPartyAppAssignment

Address

Address for Emergency location (mandatory in the USA)

Location

City of Emergency location.

Country

Country prefix of the phone numbers. For example, IL-Israel.

Type of Service

Choose one of the following values:

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Geographic

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Mobile

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TollFree

Phone number validation rules are in accordance with E.164. The E.164 format requires the following:

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A + sign.

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Country calling code (international).

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Local area code.

Local telephone number or subscriber number.

It has the following structure: [+][country code][area code][subscriber number].

Example of a number with E.164 format in the United States

Telephone number: 415 123 1234

E.164 format number: +14151231234

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Country code: +1

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Area code: 415

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Subscriber number: 1231234

Valid country code, per civic address and/or contact info of the given lead. See Country Dialing Codes.

All SBC devices assigned to the profile must have identical SIP definitions and configuration. The SBC devices may be assigned different dial plans.

In the Single number field, enter phone prefix to configure in the following format:

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+12125867001

A range of numbers should be configured in the following format:

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+12125867000 [5867000-5867500]

Click

to add specific numbers or a range of numbers. A new entry is added.

Click

to import an external file containing numbers.

An CSV or text file containing an imported list of numbers should be configured in the following format:

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+61398402000
+61398402001
+61398402002
+61398402003
+61398402004
+61398402005
+61398402006
+61398402007
+61398402008
+61398402009

An import file can also be configured with a range of numbers:

Copy

+12125867000 [5867000-5867500]

Click Submit to apply changes. The following dialog is displayed:

The processing time for the Synchronization operation with the Live Platform server and Microsoft platform depends on the server load. Run the 'peering.sync-acquired-numbers-job' and 'peering.sync-upload-to-account-job' task to refresh the number data (see Synchronizing Operator Connect Jobs).

Open the Number Management screen to view the confirmation of the successful upload:

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MS Status is Success

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SBC Status is Complete

In the Navigation pane, select Configuration > SBC and then click Show Prefixes.

Click Refresh from Sbc to synchronize the prefix list from the SBC dial plan.

All uploaded numbers are displayed in the SBC OC Dial plan with the matching tag of the customer tenant. The corresponding numbers are displayed below in the Number Management page.

All numbers uploaded for a customer can be viewed in Show Prefixes